Shipments and returns
Shipments
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via FEDEX or UPS with tracking and drop-off without signature. If you prefer delivery by FEDEX or UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns
Return Policy
Returns must be approved before being shipped back. Buyer is responsible for shipping cost involved in returning the products and shipping charges are non-refundable. A 20% restocking fee will be applied on all returns. Returns must be made within 10 days of delivery and must be returned in the original packaging. Custom items such and custom slide and open bundles are non-refundable.
Buyer must notify DFG Offroad of any lost or damaged merchandise within 3 days of product delivery.
Buyer is responsible for the following:
Inspecting shipment for lost or damaged products
Signing the carriers freight bill as short, damaged or incomplete
Obtaining signature of carrier for lost or damaged products
UPS & FedEx guaranteed shipping is guaranteed by UPS & FedEx, not by DFG Offroad. We do our best to help you track your product once it leaves our location.